Refund & Satisfaction Policy

Silkstump sells digital videos using Silkstump Credits. We want customers to feel comfortable trying our content and therefore offer the following voluntary satisfaction policy.

If you are not satisfied with a video

Email info@silkstump.com and include your account email, order number, video title and a short explanation. If the request is a reasonable good-faith use of this policy, we will normally return the price of that video to your Silkstump account as Credits. The Credits can be used to choose another video.

Fair use

This policy is intended for occasional genuine dissatisfaction or a video that does not reasonably match its description. It is not intended to provide free temporary access to content. Repeated viewing or downloading followed by refund requests, systematic refunds, account sharing, copying, redistribution, manipulation of access controls or other abusive patterns are not fair use. We may decline a request or restrict future use of the voluntary policy where we reasonably identify abuse.

Technical problems

If a video cannot be accessed or is technically defective, please contact us first. We will normally try to restore access or provide a working file. If we cannot resolve the problem, we will return the relevant Credits or provide another remedy required by applicable law.

Credit purchases and payment errors

The voluntary video satisfaction policy provides store Credits rather than a cash refund. Duplicate charges, incorrect payment amounts, unauthorized transactions and any rights that cannot legally be excluded will be handled separately according to the circumstances and applicable law. Cryptocurrency network fees and exchange-rate changes are outside our control.

Your legal rights

This policy is additional to, and does not replace or restrict, mandatory consumer rights that may apply to you.

Last updated: August 9, 2026